Sr. Product Support Specialist - Enterprise RCM - *Internal Candidates Only*
Raintree SystemsChandler, Arizona, United States
Posted April 20, 2026
Full Time
About the Company
Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry.
Job Description
The Sr. Product Support Specialist - Enterprise RCM is a high-impact, Senior Tier 2 resource dedicated to the success of Raintree’s most complex and high-value healthcare clients, providing "white-glove" service to ensure system stability and workflow continuity.
Requirements
- Bachelor's degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience
- 4–6 years of SaaS application support experience; minimum 4 years specifically supporting Raintree software and the Billing/RCM Domain
- Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows
- High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues