Product Support Representative - Tier 1 (SaaS/Healthcare) - Phoenix AZ
Raintree SystemsPhoenix, Arizona, United States
Posted March 27, 2026
Full Time
About the Company
Raintree is a leading provider of electronic health records and revenue cycle management software for the therapy and rehabilitation industry.
Job Description
Join Raintree as an Associate Product Support Representative to provide technical solutions and customer service to clients on Raintree's EMR platforms. Responsibilities include troubleshooting, problem-solving, and case management. Ideal candidate has strong communication and technical skills, and can work in a fast-paced environment.
Requirements
- Bachelor's degree or relevant experience
- At least 2 years of software application support experience in a SaaS environment
- High technical aptitude
- Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment
- Medical Practice / Patient Front Office experience preferred
- Previous SaaS or Healthcare IT company experience preferred
- Working knowledge of EMR/EHR medical software applications is a plus
Benefits
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave