Technical Support Engineer - Tier 3 (Healthcare/SaaS/EHR/MySQL)
Raintree SystemsChandler, Arizona, United States
Posted January 27, 2026
Full Time
About the Company
Raintree Systems is a provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry.
Job Description
As a Technical Support Engineer, you will be the final escalation point for complex technical issues with our healthcare SaaS platform. Your mission is to conduct a deep-dive root cause analysis to determine whether a reported issue is a configuration error, a data integrity anomaly, or a source code bug that requires code fix.
Requirements
- B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
- 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space
- Expert level in writing joins, subqueries, and understanding relational database schemas (MySQL)
- Strong working knowledge of HL7 and APIs
- Ability to parse through application logs to trace a request through the stack
- Ability to read and navigate a codebase to identify logic flaws, even if you are not a full-time developer
