Director, Consumer Communications

Rakuten is seeking a Director of Consumer Communications to lead the development and execution of a global, integrated communications strategy that increases brand awareness, builds trust with consumers, and drives long-term brand loyalty.

Requirements

• Proven experience leading global communications programs and managing multiple external PR agencies
• Strong experience overseeing agency strategy, performance, and relationships
• Strong business acumen and deep understanding of the retail, ecommerce, and media landscapes
• Experience partnering with performance marketing, growth, or partnerships teams
• Highly creative storyteller with a track record of generating newsworthy ideas and securing impactful media coverage
• Strong analytical mindset with the ability to measure performance and continuously optimize strategies
• Exceptional written, verbal, and interpersonal communication skills
• Strong project management skills, with the ability to manage multiple initiatives simultaneously

Benefits

• Discretionary bonus
• Health, vision, dental insurance
• 401k matching
• PTO
• Volunteer Time Off (VTO)