Contact Center Agent III
RALLY CREDIT UNIONCorpus Christi, Texas, United States
Posted May 1, 2026
Full Time
About the Company
Rally Credit Union serves over 200,000 members across South Texas and the Rio Grande Valley, offering a full suite of financial services including high‑interest savings, checking, and competitive auto and home loans. As a member‑owned institution, it prioritizes personalized service and community engagement, providing rates that can exceed the national average by up to fifty‑fold. Its focus on accessible, high‑yield products combined with a dedicated team of financial professionals sets it apart in the credit‑union sector.
Job Description
Responsible for handling escalated calls involving electronic services and debit/credit cards, providing high-level service and supporting members' operational and financial needs. Cross-selling credit union services.
Requirements
- High School Diploma/GED
- 3 years of financial institution experience with 2 years in a contact center, or 3 years in a contact center with 2 years in a financial institution, plus 6 months in debit/credit transactions