Customer Activation Manager, Commercial

Ramp is rethinking modern finance teams in the age of AI. The Customer Activation Manager, Commercial role delivers value to customers and revenue for Ramp by implementing Ramp’s products for newly-closed customers. The role combines strategy, operational leadership, and management of onboarding projects to ensure new customers realize value from Ramp’s platform quickly and effectively.

Requirements

• Ensure fast, thorough, and complete onboarding of new Ramp customers
• Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
• Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
• Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)