Director of Global Field Services
RanpakPainesville, Ohio, United States
Posted January 26, 2026
Full Time
About the Company
Ranpak, founded in 1972, specializes in sustainable paper packaging solutions that protect products during shipping while reducing environmental impact. The company offers a full range of services—including paper packaging conversion, void fill, cushioning, in‑box solutions, and thermal cold‑chain packaging—alongside automation tools to optimize supply‑chain performance. With manufacturing hubs across the U.S., the Netherlands, and the Czech Republic, Ranpak delivers globally‑scalable solutions that combine eco‑responsibility with cost‑efficiency. Its reputation as an innovation leader in e‑commerce and industrial logistics stems from continuous development of materials and integrated packaging systems that meet evolving business needs.
Job Description
The Global Director of Field Services is responsible for leading Ranpak's post-sales operations across PPS and Automation, with full P&L accountability. This role defines and executes the global service strategy to drive revenue growth through services and spare parts while ensuring an exceptional customer experience.
Requirements
- 12+ years of progressive leadership experience in customer success, services, spares, and aftermarket operations
- Extensive background in machine manufacturing and automation equipment industries, with deep technical and commercial acumen
- Proven ability to optimize and scale global service organizations, including full P&L ownership and accountability
- Strategic commercial leader adept at transforming service propositions into sustainable, revenue-generating business models
