Client Service Specialist (Customer Service)
Rapid FinanceBethesda, Maryland, United States
Posted March 24, 2026
Full Time
About the Company
Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses.
Job Description
Client Service Specialist (Customer Service) role at Rapid Finance, providing excellent support and account management to merchants/partners with daily transactions, client inquiries via phone and email, and problem-solving per company policies.
Requirements
- Advanced degree beyond high school diploma preferred
- Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment
- Bilingual in Spanish is desired but not required
- Financial services industry experience desired but not required
- Excellent client service and relationship skills
- Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
- Experience with Salesforce.com is preferred but not required
- Basic arithmetic skills
Benefits
- Commuting/Parking Allowance
- Employer-matched 401(k)
- Tuition Reimbursement
- Health, Dental, Vision Benefits
- Life Insurance
- Paid Time Off
