Client Service Specialist

We are seeking a customer-focused and detail-oriented Client Service Specialist to deliver exceptional support and ensure a positive client experience.

Requirements

• Serve as the main point of contact for client inquiries via email, phone, or chat
• Provide timely and accurate responses to client questions and concerns
• Manage client accounts and ensure all records and interactions are properly documented
• Resolve issues efficiently while maintaining a high level of professionalism
• Collaborate with internal teams to address client needs and improve service delivery
• Monitor client satisfaction and identify opportunities for improvement
• Assist with onboarding new clients and providing product/service guidance
• Track and report on client interactions, feedback, and service metrics
• Maintain strong, long-term relationships with clients

Benefits

• Performance-based bonuses tied to client satisfaction and retention
• Flexible work schedule (20–40 hours per week)
• Paid training and onboarding support
• Comprehensive benefits including health, dental, and paid time off
• Access to professional development tools and resources
• Remote workstation support and equipment provision