Manager, Cybersecurity Advisors

The Manager of Cybersecurity Advisors is a key member of the Managed Services leadership team overseeing a portion of our Advisors around the globe. The role involves leading a team of Cybersecurity Advisors, overseeing the delivery of technical recommendations to customers, and driving team performance in demonstrating a deep understanding of Rapid7 product value-drivers and effectively guiding customers to optimize their usage.

Requirements

• Lead and mentor a team of Cybersecurity Advisors
• Oversee the delivery of technical recommendations to customers
• Drive team performance in demonstrating a deep understanding of Rapid7 product value-drivers
• Ensure team adherence to processes for confirming customer success with Rapid7 Products and services
• Review and ensure the team generates high-quality, accurate, and contextual customer deliverables
• Develop and maintain strong, long-lasting advisory relationships with key stakeholders
• Partner with sales and renewals teams throughout the renewal lifecycle
• Oversee and assist the team in Incident Response handling and critical customer communication
• Oversee Executive Business Reviews (EBRs) with customer decision makers
• Drive customer retention across the team by proactively identifying and addressing potential risks and challenges in customer relationships
• Collaborate with Product Management to gather, synthesize, and advocate for client input and requirements across the Managed Services client base

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Retirement Plan