Network Operations Center (NOC) Engineer I

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams. We're looking for a Network Operations Center Engineer to uphold and maintain the reliability of our platform and internal enterprise environments.

Requirements

• 2+ years of experience in a help desk environment or NOC role
• Experience managing and creating alerts and monitors using enterprise monitoring tools
• Experience working with ticketing systems such as Jira and Zendesk
• Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues
• Experience with Infrastructure operations (Cloud Infrastructure AWS/Azure preferred)
• Technical aptitude with the ability & willingness to quickly learn and understand complex products or services

Benefits

• Competitive salary
• Benefits
• Equity participation
• Flexible and fun start-up work environment
• Opportunity to work with a passionate team on solving one of the largest challenges globally