Product Support Specialist (Diamond Sports & Golf)

Rapsodo is seeking a driven, detail-oriented Product Support Specialist to support North America customers across Diamond Sports and Golf product lines. The role requires delivering responsive, thoughtful, and high-quality support that reflects the company's commitment to excellence.

Requirements

• Bachelor's degree required
• Minimum 3 years of experience in a customer support or service role
• Background in Engineering or Computer Science is strongly preferred
• Strong written and verbal communication skills
• Proven problem-solving ability with a structured, analytical approach
• Experience with support platforms such as Zendesk
• Familiarity with CRM systems (Salesforce preferred) and ticketing tools

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Life insurance