Customer Support Specialist
RxVantageUnited States
Posted May 18, 2026
Full Time
About the Company
Small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care.
Job Description
Customer Support Specialist to assist RxVantage in providing world-class solutions-oriented technical support with a strong focus on customer service to maximize customer satisfaction.
Requirements
- 2+ years of experience in customer or technical support
- Experience working with case management or CRM platforms, Salesforce is a plus!
- Bachelor's Degree or equivalent work experience
- Strong troubleshooting skills and technical aptitude
- Strong work ethic and relentless attention to detail
- Excellent written and verbal communication skills
- Desire to learn and receptive to feedback
- Empathetic with a customer first mindset
Benefits
- Competitive Salary
- 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere within the US
- Flexible PTO
- 100% Paid Parental Leave
- Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
- Charitable donation matching
