Local Support Specialist (Italian)

Join our team as a Local Support Specialist at RateHawk! We're a fast-growing international travel-tech company with a fantastic team, vibrant culture, and plenty of opportunities for growth.

Requirements

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.

Benefits

• Remote Work
• Salary: base payment + monthly bonus
• Dynamic Team
• Growth Opportunities
• Learning & Development
• Perks: Take advantage of corporate discounts on hotels and other services