Automotive Team Leader - Call Centre
RayaCX6th of October, Giza, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
Supervises/manages activities and performance of the Account Advisors, handles on-job training and coaching, and ensures QA standards are met. Coordinates with supporting functions to eliminate problems affecting operations and maintains schedules.
Requirements
- INTERPERSONAL SKILLS: Ownership, Functional Skills, Ideas presentation and taking initiative, Continuous Learning, Customer Centricity.
- TECHNICAL SKILLS: Team Management, Decision-Making, Analytical.
- Automotive Experience is mandatory
- Fluent English Speakers (C1)