Banking Team Leader
RayaCXNasr City, Cairo, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
The Banking Team Leader is responsible for supervising and managing the activities and performance of Account Advisors, ensuring QA standards are met, and adhering to all schedules.
Requirements
- 2 years call center experience
- Preferably the call center experience in the banking sector
- Very good English writing and reading
- Bachelor's degree