Entertainment Platform Customer Support Representative
RayaCXCairo, Cairo, Egypt
Posted December 12, 2025
5300 - 6600 EGP
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
We are seeking a highly motivated and customer-oriented individual to join our dynamic customer support team. As a Customer Support Representative, you will be responsible for providing exceptional support to our users through various channels, including email, chat, and phone.
Requirements
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in relevant customer support tools and software
- Experience with ticketing systems and CRM software
- Knowledge of the entertainment industry and streaming services (preferred)
- A passion for technology and a desire to help others