Customer Success Manager (Remote USA - Public Trust Clearance)

The Customer Success Manager serves as the primary post-implementation relationship owner for assigned accounts, driving customer engagement, adoption, retention, customer health, and long-term success. The role requires a Public Trust Security Clearance and 3+ years of experience in Customer Success or related roles.

Requirements

• Serve as the primary strategic relationship owner for assigned customer accounts following implementation and go-live
• Build trusted relationships with operational leaders, administrators, and executive stakeholders across customer organizations
• Drive long-term customer value, adoption, engagement, retention, and overall account health
• Conduct recurring customer check-ins, operational reviews, and strategic business discussions
• Monitor customer and device health indicators, support trends, adoption metrics, and operational usage patterns

Benefits

• Flexible work options
• Hands-on training
• Professional development opportunities
• Support of a leadership team that prioritizes open communication, transparency, and mentorship