Senior Director, Global Customer Advocacy
Razer Inc.Singapore, Singapore
Posted December 8, 2025
Full Time
About the Company
Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.
Job Description
Join Razer and lead a global team to deliver best-in-class customer and technical support services to our global gaming community.
Requirements
- 10+ years’ experience in global customer service, esp. Leading global functional team in driving customer advocacy in consumer electronics hardware and software organization.
- In depth understanding of gaming technology, e-ecommerce and supply chain.
- Strong project management and communication skills - planning, scheduling, prioritization and issues tracking & resolution.
- Exceptional communication and interpersonal skills - demonstrated ability to lead and work with global teams across multiple cultures.
- Possess strong analytics skills - use data to drive decisions and improve performance.
- Proven track records in leading global teams. Ability to mentor staff and build collaboration across disciplines to achieve company and business-unit objectives
- Excellent communication and presentation skills
- Ability to work under pressure and manage multiple activities concurrently.
- Experience in leading & direct management of third party outsourced vendors highly preferred.
Benefits
- Diverse and inclusive workplace
- Equal Opportunity Employer
- Reasonable accommodations provided