Technical Account Manager

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. We're looking for a Technical Account Manager to build and nurture strong relationships with customer technical contacts, address challenges, and transform them into advocates for our products.

Requirements

• 2+ years experience in a technical product and SaaS disciplines in a customer facing role
• Bachelor’s degree in Computer Science/Information Science and Technical certifications is a plus
• Previous experience in Customer success and/or account management more from a technical point of view in a SaaS environment
• Excellent in written and verbal communication and good in presentation skills
• Excellent multitasking and project management skills
• Experience in JIRA, Zendesk or similar tools
• Basic programming experience will be a plus
• Ability to uncover evolving customer requirements and map to platform features
• Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and discipline