Associate Account Manager, Dedicated Success

Join Realtor.com as an Associate Account Manager, Dedicated Success to partner with top real estate teams and help them get more value from Realtor.com. This role focuses on building strong, long-term relationships to support the Realtor.com customer experience through effective account management. You'll be paired with a Strategic Sales Senior Account Executive, providing post-sale reactive support for their book of business. As a dedicated consultant and problem-solver, you will collaborate across departments to address customer needs and ensure seamless communication.

Requirements

• 3+ years of customer service experience with a focus on key accounts
• Strong verbal and written communication skills
• Proficiency in PCs, the internet, and Microsoft applications (Word, Excel, Outlook)
• Experience with Salesforce
• Familiarity with the real estate industry
• Background in technical customer support
• Bachelor's degree preferred

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location