Consumer Experience Representative

Join Realtor.com as a Consumer Experience Representative to help change the world of real estate, one home at a time. As a representative, you will be instrumental in shaping the customer journey at a leading real estate platform company. You will be responsible for making 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution.

Requirements

• 2+ years' experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management

Benefits

• Competitive compensation package with performance-based incentives
• Dynamic, team-oriented culture with excellent training and support for development
• Opportunity for rapid advancement based on performance
• 13 annual paid company holidays
• Competitive Paid Time Off (PTO)
• 8 hours of paid Volunteer Time off annually
• Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts