Consumer Success Representative

Realtor.com is looking for a Consumer Success Representative to join their team. The representative will be responsible for making 300+ outbound and inbound calls daily to identify clients' real estate transaction needs and respond by providing superior service and resolution. The role requires a hybrid of customer service and sales effectiveness skills and a passion for real estate, real estate lead generation, and real estate knowledge.

Requirements

• 2+ years of experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy

Benefits

• $21.50/hour starting pay with commission for $56,200 total target annual pay based on performance
• Promotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total target annual pay based on performance and business needs
• 1000 eligible attendance bonus after 91 days
• 13 annual paid company holidays
• Competitive Paid Time Off (PTO)
• 8 hours of paid Volunteer Time off annually
• Immediate eligibility into Company 401(k) plan with company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location