Service Desk Analyst
Recruitment Partnership IrelandBelfast, Northern Ireland, United Kingdom
Posted January 5, 2026
29000 - 31000 GBP year
Full Time
About the Company
Recruitment Partnership Ireland is a global staffing firm that recruits qualified professionals across the UK, Ireland, and beyond, specializing in healthcare, legal, engineering, and sales & logistics roles. Leveraging its founders’ legal and retail experience, the company offers end‑to‑end recruitment solutions—including Home Office licensing, comprehensive background checks, and full onboarding support—ensuring seamless placement of permanent staff. With a presence in the UK, Ireland, Nigeria, Dubai, and the Philippines, it combines local market insight with international reach to deliver tailored talent solutions. The firm’s distinctive advantage lies in its integrated compliance framework and business‑planning tools that reduce administrative burden for employers while maintaining high‑quality hires.
Job Description
Provide 1st line support via phone, e-mail, walk-ups and deskside support, manage new staff onboarding / off boarding, and maintain the asset register within the ITSM Platform.
Requirements
- Experience working as a 1st line Service Desk Analyst
- Basic / mid-level understanding of Citrix Administration, Office365, Document Management Systems, ITSM Ticketing platforms, IP Telephony, Active Directory Administration, Exchange Administration, Microsoft Teams Room, Intune
- Knowledge or experience of troubleshooting hardware (both remotely and locally)
- Ability to talk users through troubleshooting steps over the phone
- Good understanding and technical knowledge of current PC operating systems and applications
- Strong organisational skills with a proven track record in a challenging support environment
- An enthusiasm and passion for IT support
- Ability to demonstrate soft skills for excellent customer service
- Ability to effectively prioritise and execute tasks in a high-pressure environment
Benefits
- Full Time
- Onsite
- ÂŁ29,000 - 31,000