Technical Writer
Redolent, IncDallas, Texas, United States
Posted April 1, 2022
-
Full Time
About the Company
Redolent, Inc is a leading engineering and software solutions provider that empowers enterprises to maximize the value of their technology investments. The company delivers end‑to‑end solutions in talent management, managed workforce services, automation engineering, digital and cloud transformation, and infrastructure management, with a particular emphasis on Google Cloud. Its flexible delivery model—onshore, offshore, or hybrid—enables clients to tailor solutions to their needs and budgets. Redolent’s integrated platform for CRM and talent management, combined with staff augmentation and managed IT services, positions it as a partner that accelerates business transformation while maintaining operational excellence.
Job Description
We are looking for a professional Technical Writer and Knowledge Management Author to design and develop reference content and communications for Business Service frontline agents.
Requirements
- 3+ years of experience as a technical editor or writer of technical documentation
- 2+ years of experience creating and delivering content publication plans, managing multiple schedules and projects
- Demonstrated experience working with style guides
- Bachelor’s degree from an accredited university or have 4+ years equivalent industry or military experience
- Strong desire to learn new technologies, curiosity to figure out how things work, and a passion for improving the customer experience
- Experience working on technical content for end users
- Experience working with customer service organizations
- Knowledge management experience