Senior Technical Account Manager

Redox is on a mission to accelerate healthcare’s transformation with useful data. As the Senior Technical Account Manager, you will work with enterprise and scaling customers to execute on all post-sale functions, provide recommendations and direction to enable healthcare technology adoption, and collaborate internally to manage customer success plans and escalations.

Requirements

• 5+ years of deep EHR integration and workflow knowledge
• Demonstrated experience with expanding customers and building franchises
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives
• Customer Success experience preferred

Benefits

• 100% remote first culture
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days
• R^Charge
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program