Redox is on a mission to accelerate healthcare’s transformation with useful data. The Technical Account Management team is central to Redox's growth strategy. As a Senior Manager, you will lead a team of high-performing Technical Account Managers, shifting the focus from purely technical enablement to strategic, commercially-minded partnership.
Requirements
- Experience & People Leadership: 7+ years of professional experience, including 3+ years managing, coaching, and developing high-performing customer-facing teams.
- Revenue & Performance Track Record: Proven success leading high-performing teams focused on renewing, expanding, and growing enterprise accounts (Net Revenue Retention/Expansion experience is critical).
- Commercial Acumen: Strong business sense and experience translating technical value propositions into quantifiable business impact and return on investment (ROI) for customers.
- Franchise Building: Demonstrated success in developing customer accounts into long-term strategic franchises, proactively identifying and closing upsell and cross-sell opportunities.
- Healthcare Expertise: Deep EHR integration, workflow knowledge, and clinical understanding, used to drive solution adoption and maximize customer utilization.
- Leadership & Influence: Ability to inspire a culture of execution, commercial focus, and accountability while fostering strong internal and external collaborative relationships.
- Communication: Excellent executive-level communication, negotiation, and presentation skills focused on clearly articulating customer value.
Benefits
- 100% remote first culture
- Unlimited Flexible Time Off
- 15+ Observed Holidays
- Rest & R^Charge days (guaranteed a 3-day weekend each month)
- R^Charge (6 weeks paid sabbatical + stipend)
- 401k match 50% for up to 8% on Day 1
- Medical/Dental/Vision Benefits on Day 1
- HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- Paid Parental Leave (16 weeks)
- Productivity Stipend & Wellness Fund
- Redox Issued MacBook
- Virtual and/or in-person Team & Company Events
- Stock Options
- Employee Referral Bonus Program
