Member Relationship Specialist (Banker)

Redwood Credit Union is seeking a Part-Time Member Relationship Specialist who will provide excellent service to members, sell and refer credit union products, and contribute to the success of the branch.

Requirements

• Provide excellent service to all members, volunteers, internal employees, and service providers.
• Cross-sell RCU and RCUSG products and services.
• Open accounts and match member needs to RCU and RCUSG products and services.
• Determine the appropriate loan product(s) to meet member(s) needs.
• Obtain information from member to complete loan application; examine and collect proper loan documents.
• Complete loan-funding process and recommend additional products or services to meet member needs.
• Research member questions, problems, and complaints and respond with accurate information.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Perform file maintenance on all types of accounts.
• Perform accurate teller transactions and reconcile cash nightly.
• Conduct audits of credit union documents and files.
• Answer phone and efficiently complete phone requests.
• Participate in branch, departmental, and company meetings.
• Perform branch opening and closing duties.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks