ISP Helpdesk Supervisor
ReflexJohannesburg, Gauteng, South Africa
Posted March 31, 2026
Full Time
About the Company
Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions.
Job Description
ISP Helpdesk Supervisor responsibilities include leading and mentoring of a Helpdesk technical team, monitoring system performance, and remotely assisting clients on all inbound channels. To be successful in this role, he or she should have excellent leadership skills, co-ordinations skills, hands-on experience with various Operating Systems and a basic understanding of Networking, Routing, Web hosting and Telephony systems.
Requirements
- Service Level Management
- Service Ownership (Ticket Management)
- Client Support & Communication
- Team Leadership & Operations
Benefits
- Competitive salary
- Benefits package
