Service Delivery Manager

We are seeking a highly accountable and process-driven Service Delivery Manager to provide technical leadership across Digital IT Services. The role requires the ability to design and continuously improve service management processes, foster cross-functional collaboration, and instill a world-class customer service mindset across internal teams and third-party providers.

Requirements

• End-to-End Service Delivery Leadership
• Vendor & Contract Governance
• Partner Delivery Process Ownership
• SLA, KPI & Operational Performance Management
• Internal Demand & Process Governance

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs