Manager, Customer Support & Experience
Regal.ioNew York, New York, United States
Posted February 3, 2026
112000 - 130000 USD
Full Time
About the Company
Regal is the AI Agent Platform, providing companies with tools to transform customer communications with delightful AI Agents.
Job Description
Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses.
Requirements
- 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role
- Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics
- Technical fluency and domain experience in several of the following areas: SaaS platforms, APIs and integrations, Contact center or communications software, SQL or data analysis, Marketing automation, SMS, email, or voice systems
Benefits
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized Class Pass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
