Provide support to internal and external customers regarding all extended warranty programs and warranties offered by vendors.
Requirements
- Excellent problem-solving skills
- Excellent phone etiquette
- Good listener
- Strong organizational skills
- Quick learner
- Able to identify and anticipate customer needs
- Ability to make customers feel valued and appreciated at all times
- Ability to quickly adapt to process changes
- Ability to work with limited information
- Ability to handle upset customers in a professional and tactful manner
- Detail-oriented
- Motivated to work hard, be successful, and complete tasks efficiently
- Excellent computer skills (Excel, Word, PowerPoint, Microsoft Office)
- Perfect attendance
- Communication skills in both English and Spanish
- Strong general mathematical knowledge
- Excellent spelling and grammar
- Resourceful and flexible
- Flexibility to work varying shifts, including evenings or weekends, as needed