Customer Support Specialist

We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

Requirements

• Bachelor's or Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 1-5 years of experience in customer service, business analysis, or working with financial software solutions
• Experience working within a financial institution or bank is considered a strong asset
• High level of knowledge of regulatory reporting workflows (e.g.Basel,IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS)
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in English (C1 level), both written and verbal
• Willingness to participate in on-call or weekend coverage as part of a global rotation
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus

Benefits

• Positive working atmosphere
• Supportive team across different locations and countries
• Transparent communication across all levels
• Numerous team events
• Buddy-program
• Individual and wide-ranging training opportunities