Product Support Specialist – Financial Risk Management

We are seeking an experienced and proactive professional to join our team and play a key role in supporting customers using our Risk Management application. In this position, you will independently manage complex functional issues, collaborate closely with product development and professional services teams, and contribute to continuous improvement initiatives across the support lifecycle.

Requirements

• Bachelor's or Master's degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field
• Additional training or certifications in banking or risk management (e.g., FRM, CFA, PRM) are an advantage
• 0- 4 years of experience in product support, business analysis, or working with financial software solutions
• Strong analytical background with demonstrated experience in banking, financial risk management, or financial technology
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, and interest rate products
• Knowledge of risk measurement methodologies (e.g., PD/LGD/EAD modeling, VaR, expected loss, stress testing)
• Experience interpreting financial data and market metrics used by banks
• Advanced Excel skills for modeling, reporting, and analysis
• Excellent communication skills in English, both written and verbal
• Experience with agile methods (Scrum) is a plus
• Familiarity with Java/Python or other programming concepts is a plus, especially in the context of troubleshooting
• Willingness to participate in on-call or weekend coverage as part of a global rotation

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance