Customer Success Manager, Enterprise (Asia-Pacific)
RegrelloTexas, United States
Posted October 23, 2023
Full Time
About the Company
Regrello is an AI-driven operating system designed for manufacturing and supply chain operations. It offers advanced automation, collaboration tools, and intelligent workflows to optimize processes and enhance efficiency. With a strong focus on artificial intelligence, Regrello provides businesses with a distinctive edge in streamlining operations and improving overall productivity.
Job Description
Regrello is a 25-person startup reimagining supply-chain automation with a $220 Billion market opportunity. They are seeking a Customer Success Manager, Enterprise (Asia-Pacific) to build and drive customer success playbooks, manage the end-to-end customer journey, and drive expansion and ROI within their customer base. The company is backed by prominent investors and offers a unique opportunity to learn, grow, and lead within a remote, customer-obsessed environment.
Requirements
- Experience and Expertise: 3-5 years of experience in a top-tier enterprise SaaS company.
- Experience and Expertise: 8+ years of experience collaborating with senior leadership in large enterprises.
- Proven track record of building playbooks and digital content to support users.
- Customer Success Mastery: In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users.
- Skilled in tailoring advice and products to maximize ROI for customers.
- Proficient in sharing customer success stories and use cases.
- End-to-End Customer Journey: Experience managing the complete customer journey, from onboarding to expansion.
- Previous experience in expanding large enterprises is a valuable asset.
- Problem-Solving and Attitude: A customer-centric approach to solving problems.
- Confidence in challenging conventions and a self-sufficient, independent manager.
- Personal Qualities: A strong passion for making a positive impact on the world.
- An independent and inquisitive learner who embraces new challenges without hesitation.
Benefits
- Opportunity to learn, grow, and lead within the company
- Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
- Work with an industry-leading team of supply chain, product, and software engineering experts
- Industry-leading compensation
- Ownership both of product and of equity in the company
- Excellent healthcare benefits
- Quarterly "on-sites" with the entire company to bring us closer together
