Enterprise Customer Success Manager

Regrello, a dynamic startup revolutionizing automation in manufacturing and supply chain, is seeking an Enterprise Customer Success Manager. This role offers a front-row seat to shape the future of AI-powered supply chain transformation alongside industry pioneers. The company, backed by prominent investors, provides a customer-centric, product-driven environment with competitive compensation and comprehensive health benefits, including significant equity options and flexible, remote work options.

Requirements

• 5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
• Proven ability to partner with and present to senior client executives and cross-functional stakeholders
• Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
• Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
• Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
• Demonstrated ability to thrive in fast-paced, high-growth environments
• A strategic, customer-centric approach to problem solving
• Deep curiosity and fluency with AI and emerging technologies
• Confidence challenging norms, working independently, and operating with a high degree of ownership

Benefits

• Comprehensive healthcare benefits
• Equity options
• Flexible work environment
• Quarterly in-person company offsites