Customer Success Manager

Role Overview

The Customer Success Management Team supports customers in meeting their goals using the Relativity suite of products. As an EMEA Customer Success Manager, you will develop trusted-advisor relationships to drive success with customers across Europe, Middle East and Africa.

What You Will Do

Drive Customer Success by developing trusted-advisor relationships, consulting with customers on ROI opportunities and utilisation blockers, and coordinating with cross-functional teams to execute Success Plans.

Why It Might Be a Fit

You will act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success, and regularly analyse customer usage and account health to mitigate renewal risks.

Requirements

• 4+ years of customer-facing support in the Legal Data Intelligence industry
• Expertise managing accounts in a customer-facing role
• Experience in the software technology sector
• Ability to address tactical issues while maintaining a long-term strategic vision
• Excellent business writing and presentation skills
• Strong team player with the ability to thrive in a collaborative environment
• Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions

Benefits

• Comprehensive health, dental, and vision plans
• Parental leave for primary and secondary caregivers
• Two, week-long company breaks per year
• Additional time off
• Long-term incentive program