Live Operations Agent - Bulgaria Remote

Relay is an e-commerce-native logistics network that aims to free commerce from friction. We are looking for a motivated Live Operations Agent to support our couriers with routing and collaborate with internal teams to ensure smooth and efficient operations at Relay.

Requirements

• 1–3 years of experience in LiveOps or frontline Customer Service
• Excellent telephone manner and strong communication skills
• IT-literate and confident in navigating between applications quickly
• Ability to work well under pressure to meet demand
• Ability to prioritize workload effectively
• Active team player with a passion for delivering outstanding support service
• Previous live chat experience is desirable
• Previous LiveOps support experience in a fast-paced environment is desirable