Customer Due Diligence Analyst I
RELXIloilo, Philippines • Manila, Philippines
Posted April 10, 2026
Full Time
About the Company
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Job Description
Customer Due Diligence Analyst I role involves processing applications, conducting credentialing, analyzing organizational credentials, and providing documentation per regulatory/credentialing compliance.
Requirements
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- With experience in a BPO/ shared services environment handling both back-office and voice calls support
- 1-2 years general business experience preferred
- Experience with customers, and account set-up preferred
- Basic computer skills (MS Office/Outlook)
- Strong Research skills using 3rd party tools preferred.
- Ability to prioritize and learn quickly in a production based environment
- Investigative oriented; strong focus and attention to detail
- Good organizational skills
- Strong decision-making ability and is able to work independently.
- Has good team spirit and is able to accommodate ad-hoc activities arranged by the Business Unit and REPH.
- Has the ability to pick up new information quickly and adapt to business needs as the team would be required to be assigned to multiple start-up projects.
- Has the confidence to converse in BU partners and Business Customers outside the Philippines. [Conversational English Required]
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Must be willing to work in Night Shift or Switching Shifts as needed.