Customer Success Manager

A UK-based company seeks a proactive and relationship-driven Customer Success Manager to ensure client satisfaction, drive retention, and support long-term account growth. The role involves building strong, long-term relationships with clients, understanding their goals and challenges, and providing tailored solutions and product recommendations.

Requirements

• Serve as the main point of contact for a portfolio of clients, ensuring a seamless onboarding experience and ongoing satisfaction.
• Build strong, long-term relationships with clients through regular check-ins, performance reviews, and proactive support.
• Understand clients’ goals and challenges to provide tailored solutions and product recommendations.
• Monitor customer usage and engagement data to identify risks or opportunities and take appropriate action.
• Coordinate with internal teams to resolve issues and ensure client needs are met.
• Advocate for clients internally by sharing feedback and contributing to product or service improvements.
• Track key performance indicators such as renewal rates, customer satisfaction, and net promoter scores.
• Support the development of success plans, training resources, and best practices to improve the customer experience.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance