Onboarding Operations Lead

The Onboarding Operations Lead will contribute to improving the onboarding and mobility team's performance within the EOR Operations vertical through strong HR operational understanding, systems-enabled delivery, and technology-enabled process improvement. The role involves operational leadership, systems optimisation, and scalability across onboarding and mobility processes, as well as collaborating with cross-functional teams to deliver system, workflow, and automation improvements.

Requirements

• Strong operational expertise across a wide range of global countries and regions.
• Analytical mindset with excellent problem-solving abilities.
• Ability to adapt to a fast-paced, international environment while working autonomously and making a meaningful impact.
• Strong capability and focus on SLAs, operational metrics, and performance outcomes.
• Demonstrated aptitude and appetite for innovating and optimising processes, including delivering automation and systems improvements.
• Strong, demonstrable technical expertise in HR and operations systems, with a technological mindset and hands-on exposure to workflow automation, system configuration, and integrations.
• Experience supporting cross-functional HR lifecycle operations (e.g. onboarding, mobility, transitions) in a global environment.
• Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
• Proven ability to manage and deliver projects assigned by a manager, from initiation through execution.
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
• A strong understanding of asynchronous work and a demonstrated history of working effectively in distributed teams.
• High level of proficiency in English, both written and spoken.

Benefits

• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces