Customer Support Engineer
Remotely.WorksLocation not specified
Posted January 20, 2023
Full Time
About the Company
Remotely.Works specializes in assembling and nurturing remote engineering teams for early-stage companies. By leveraging a rigorous vetting process and a deep network of vetted developers, the firm ensures startups have high-performing squads that can hit product milestones quickly. The company focuses on talent acquisition, retention, and team integration, enabling clients to scale operations faster and remain competitive in a fast-moving market. Its distinctive approach combines remote work best practices with a data-driven hiring model, delivering measurable productivity gains and cost efficiencies.
Job Description
The Customer Support Engineer will deliver a delightful member experience for customers, handling inbound inquiries and issues, and working alongside technical operations and customer success teams.
Requirements
- 1 year of customer support experience in a technical environment
- 1 year of experience working cross-functionally
- Experience managing ticket life-cycle via ticketing systems
- Experience providing end-user onboarding and training support
