Customer Service Consultant

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Perth. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual
• Accurately enter data into systems