Customer Service Manager
Rentokil InitialQueensland, Australia
Posted June 1, 2026
Full Time
About the Company
Rentokil Initial: Global leaders in pest control and hygiene services, enhancing lives in 83 countries.
Job Description
We are looking for a Customer Service Manager to lead our customer-facing team and deliver a consistent 'WOW' experience to every client.
Requirements
- Experience: 2+ years of experience in a similar services-based Customer Service Manager or Team Leader role.
- Outstanding verbal and written communication skills with a professional demeanor and'stellar' phone etiquette.
- Proven ability to work calmly under pressure and handle complex dispute resolutions.
- Proficient in multiple database systems, Microsoft Office/Google Workspace, and CRM software.
- A customer-centric mindset with a 'lead by example' approach.
- Ability to pass a pre-employment medical, drug and alcohol screen, and background checks.