Team Lead - Service and Administration

Rentokil-Terminix Canada is seeking an experienced Team Lead, Service and Administration to be part of their fast-paced team. The team lead will be responsible for hiring, training, and motivating direct reports, as well as overseeing service technicians schedules and handling customer issues.

Requirements

• 2 - 5 years of supervisory experience
• Well-versed in Call Centre Management fundamentals
• Highly experienced with customer experience drivers and related performance metrics
• Experience in scheduling of field technicians servicing both commercial and residential customers
• Experience in administrative tasks including invoicing and AR
• Industry-specific knowledge regarding operations, policies and terminology
• Outstanding verbal and written skills
• Excellent organizational, administrative, and analytical skills
• Ability to work under pressure in a high-volume environment
• Strong proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
• Bilingual English/French is an asset

Benefits

• Medical
• Dental
• Vision
• Employer-matched RRSP program up to 3.5% of base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• On-demand pay