Technical Support I - Tier 1
ReputationEngland, United Kingdom
Posted February 17, 2026
Full Time
About the Company
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.
Job Description
Join a dynamic and customer-obsessed technical support team at Reputation, where you’ll be the first point of contact for users seeking help with our platform.
Requirements
- Manage a high volume of customer support requests
- Troubleshoot and resolve basic to moderately complex issues using internal documentation
- Educate customers on platform features and best practices
Benefits
- Fully funded private medical insurance
- Life insurance at 4x annual salary
- Company-funded Medicash cash plan
- Employee Assistance Programme
- 21 days’ paid annual leave plus all UK bank holidays
- 6 additional company-wide “Extended Company Holidays” each year
- Cycle to Work, Home & Tech Schemes
- Pension scheme with Scottish Widows via salary sacrifice
- Employee Resource Groups
- Free on-site car parking at our Liverpool office
- Free snacks and drinks
- Gym membership reimbursement up to ÂŁ20 per month
- Opportunities to get involved in giveback and cultural activities
- Mortgage Advice Service
