Escalations Specialist

At Resident, we believe your living space shouldn’t just look good, it should feel good. We've created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. As our business continues to grow, we're focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

Requirements

• 2 years of relevant experience in a fast-paced, growth-oriented environment
• Excellent written and spoken English
• Ability to recall and coherently summarize complex issues and situations
• Experience handling a high volume of escalated customers via phone and email
• Strong interpersonal skills
• Ability to recognize, understand, and respond to a wide range of customer sentiments
• Comfortable communicating with others within the organization
• Experience and proficiency with creative problem-solving, critical thinking, and troubleshooting
• Highly organized with strong attention to detail
• Accountable and consistent performer
• Comfortable and familiar with working from home

Benefits

• Competitive Pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• Wellness benefits
• Online learning resources & trainings
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!