Senior Product Manager

Resident is an industry leader in the Direct-to-Consumer (e-commerce) space. We are looking for a Senior Product Manager to own the Customer Support and Sales domain within our proprietary commerce platform.

Requirements

• 5+ years of Product Management experience in SaaS, e-commerce, or other operationally complex product environments
• Experience owning and developing internal products or platforms used by Customer Support, Sales, Operations, or similar teams
• Experience with customer support and/or sales workflows, such as order management, refunds, cancellations, returns, and service recovery
• Data-oriented Product Manager with the ability to define success metrics and use data to inform prioritisation and decisions
• Strong communication and stakeholder-management skills, with experience working cross-functionally across Product, Engineering, Design, Operations, and Senior Leadership
• Ability to translate business and operational needs into clear product requirements and execution plans
• Background with AI-powered workflows, automation, or decision-support systems
• Fluency in English and experience working with global teams and users across multiple regions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance