ITSM Manager
ResideoMexico
Posted May 26, 2026
Full Time
About the Company
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living.
Job Description
The ITSM Manager is responsible for the ownership, execution, and continuous improvement of core ITSM processes, including Incident Management, Problem Management, Change Management, and Knowledge Management, delivered through ServiceNow. This role ensures service stability, operational discipline, and a consistent customer experience across the enterprise.
Requirements
- 3-5 years of hands-on experience with ServiceNow ITSM
- Demonstrated experience managing ITSM processes in a mid-to-large enterprise environment
- Experience working in 24x7 operational environments
- Proven experience overseeing major incident management
- Solid understanding of ITIL principles and service management best practices
Benefits
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind
- A collaborative and inclusive work environment
- Opportunities for continuous professional growth and skill development
- Access to cutting-edge tools, resources, and a supportive team
- The chance to work with a global, innovative company shaping the future in its industry
