Job description
As a Guest Service Agent, you will provide exceptional customer service to hotel guests, handle front desk duties, and maintain high standards of 5-star service. You will be responsible for check-in, check-out, and handling guest requests, as well as communicating with guests and other departments.
Company
Entertainment • Recreation & Travel
Resorts World NYC is New York City's sole casino, located in Queens near JFK International Airport. It operates two expansive gaming floors, private gaming pits, and offers a diverse array of fine dining venues and free nightly entertainment, including live TV sports action. The resort also houses the Hyatt Regency hotel and the Sugar Factory restaurant, enhancing the guest experience with upscale accommodations and culinary options. Since its opening in 2011, Resorts World has consistently led the industry in slot revenue, underscoring its strong market position and commitment to excellence. The company values innovation, customer satisfaction, and a vibrant, inclusive workplace culture that attracts top talent across gaming, hospitality, and entertainment sectors.
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