Guest Service Agent

As a Guest Service Agent, you will provide exceptional customer service to hotel guests, handle front desk duties, and maintain high standards of 5-star service. You will be responsible for check-in, check-out, and handling guest requests, as well as communicating with guests and other departments.

Requirements

• Always treat guests with courtesy and respect
• Maintain standards of 5-star service
• Ability to work under pressure and in a fast-paced environment
• High school graduate
• Previous hotel experience
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Good communication skills
• Guest service oriented
• Ability to function in a noisy, hectic, and crowded environment
• Ability to handle numerous duties simultaneously
• Ability to adapt under stress, flexible
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
• Oral and written proficiency in the English language
• Maintain up to date property knowledge

Benefits

• Competitive salary
• Benefits package